FAQ & Contact
Contact Us
If you need special assistance or information, contact your dedicated Safar Flyer Customer Service Representative.
- SAFAR FLYER BLUE :safarflyer@royalairmaroc.com
05 22 48 97 02, from 8am to 5pm on weekdays - SAFAR FLYER SILVER / GOLD : silvergold@royalairmaroc.com
0212 522 912 912, from 8am to 5pm on weekdays - SAFAR FLYER PLATINUM: platinum@royalairmaroc.com
080 200 2000 , 24 hours a day, 7 days a week - SAFAR FAMILY : safarfamily@royalairmaroc.com
- SAFAR CORPORATE : safaflyercorporate@royalairmaroc.com
oneworld
- Can a Safar flyer member offer award tickets with oneworld partner airlines to the person of his or her choice?
- If a Safar Flyer member travels with a oneworld airline, can he or she benefit from the advantages of his or her card on this flight before he or she has received his or her physical card?
- Can a Safar Flyer member transfer his miles to different oneworld airline loyalty programs or keep his miles on his Safar Flyer account?
- What is the procedure for acquiring awards for a flight from a partner airline?
- Can the Safar Flyer member benefit from an award ticket with a oneworld airline company of which he or she is not a member of its loyalty program?
- Is it possible to book RAM Award tickets on the oneworld website?
- Can a Safar Flyer member benefit from other Awards (upgrade, excess luggage allowance) on oneworld airline flights ?
- If a member has a Platinum Safar Flyer card and another card from a oneworld member airline loyalty program, can he or she receive 2 pieces of excess luggage?
- What is the Royal Air Maroc contact for Safar Flyer oneworld members ?
- Can a Safar Flyer member use as many award tickets as he or she wants with oneworld airlines?
- What is the difference between Award Miles and Status Miles?
- What are the Thresholds in case of renewal of the qualification to Silver, Gold or Platinum status?
- How many miles does it take to apply for an award with oneworld airlines?
- What are the benefits of traveling with Fiji Airways as a “oneworld connect” partner?
- How does oneworld's international assistance work?
- How do I access oneworld lounges?
- Is it possible to have access to the departure and arrival lounges when traveling with oneworld partners?
- How can a Safar Flyer member collect miles on the oneworld loyalty program?
- Which members are eligible for VIP lounge access on oneworld flights?
- What are the qualification thresholds for a Safar Flyer member depending on the status of Safar Flyer Silver, Gold or Platinum card within oneworld?
- Will Safar Flyer members be able to earn miles on non-oneworld flights?
- What are the conditions of access to the VIP lounges for children of Safar Flyer members?
- What is the purpose of the oneworld priority logo signage at the airport?
- What are the benefits per Safar Flyer Blue/Silver/Gold/Platinum Card Status valid on oneworld flights?
- As a Safar Flyer member, how can I benefit from oneworld benefits at the airport?
- What does the alliance allow for Safar Flyer members?
- Do higher status Safar Flyer members have Match status (status equivalency) with partner airlines?
- When did Royal Air Maroc join the alliance?
- Can Safar Flyer members with Emerald or Sapphire equivalent status be accompanied by a guest to access oneworld's VIP lounges?